Hangloose Bluewater FAQs

Ideally, you will book online in advance here.

If you walk up on the day we may be able to book you in however, there may be a long wait for this.

The calendar on the booking page will give you an indication of availability.

It is the responsibility of all participants to ensure that they are dressed appropriately, and wear clothing suitable for the weather conditions and the activities, and that they do not mind getting damaged.

The following restrictions apply:
To prevent harnesses having contact with the skin and causing chaffing:

• Trousers or knee length shorts must be worn
• Tops must cover your shoulders – No crop, strappy, vest or tank tops
• Footwear must be closed-toe, flat design and secured appropriately – No sandals, flip flops, high heels, slip ons etc.

Items of clothing will be available on the day to purchase if you have not adhered to our restrictions.

All pockets must be emptied, including zip, button up or hidden pockets. We provide lockers to store bags and loose items; however, we take no responsibility for the safety or security of your possessions.

 We’re very happy for you to use your own GoPro camera equipment, however we do have certain restrictions in place.

• Poles, wrist straps and hand held mounts are not allowed.
• Cameras must be secured with the appropriate screw fixing and checked by an instructor before you participate in any of our activities.
• Head straps and chest mounts are permitted (see images below) on the condition that they do not interfere with essential safety equipment. This will be determined at the time by the instructors.

• Yes, in fact we encourage it.
• We have plenty of facilities for those who prefer to keep their feet on the ground, with indoor and outdoor seating and restroom facilities.
• Our spectator areas will be located at our main entrance next to the SkyWire landing zone.
• Ask them to bring a camera, it’s the perfect shot!

• Yes. Members of the armed forces, NHS, Students and Emergency workers get 15% off.
• You will need to send your Blue Light Card /Student Discount to info@hangloosebluewater.com and a member of the Customer Service Team will respond with a discount code for you to use online.
• Keep an eye out on our social media for any promotional discounts throughout the year.

• After all that adrenaline we’re pretty sure a caffeine fix will be high up on your list of things to do next.
• There are dozens of great places to eat and drink at Bluewater. You’ll find them here.
• Keep an eye on our social media pages for deals we are doing with some of those eateries!

• We want as many people as possible to create their own Hangloose Adventure. >> Please be aware that our activities are adventurous and do require a certain amount of physical fitness and ability.

• We constantly try to improve our facility for everybody

• To discuss your requirements in confidence with a member of the team please contact us on 01285 640600.

• If its raining…you’ll get wet!
• Hangloose Bluewater is an outdoor venue and we operate in all weather conditions except for extremely high winds or thunderstorms so please come prepared for wet weather.
• In the rare instance that activities are cancelled by Hangloose Bluewater due to exceptional weather conditions, every effort will be made to contact those that have pre-booked in advance. In these cases we will offer you an alternative activity, the chance to re-schedule or a full refund.

If your booking is changed/cancelled by Hangloose Adventure due to the weather or for any other reason, we will offer you an alternative activity, the chance to re-schedule or a full refund. 

Up to 7 days before the date of your activity you can postpone your booking, free of charge, move to another date or book our other site. You can also cancel an existing booking and receive a full refund, minus the booking fee*. 

Less than 7 days and up to 24 hours before your activity, you can move the activity date, subject to availability, free of charge, or change to our other site. If you cancel your booking this will incur a £5 administration charge plus your non-refundable booking fee. Any requests to move or cancel must be made by telephoning the booking line: Eden 01726 812724 or Bluewater 01285 640600.

Within 24 hours of your activity date, if Hangloose Adventure is operational, you will not be able to change your activity, postpone, move your booking, transfer to someone else, or move your booking to our other site and you will not receive any refund for cancelling.

If you have checked-in and used your time slot, but do not complete your activity (for example; you do not complete the Skywire despite reaching the dispatch tower), we will give you the opportunity move your booking, transfer to someone else, or move your booking to our other site free of charge, but you will not receive any refund for not completing the activity.

If you arrive at Hangloose Adventure and have not adhered to our Terms & Conditions that you would have agreed to when you purchased your activity, meaning you’re unable to participate (example: not wearing the correct clothing or do not meet the required age or weight limits), we will offer you an alternative activity, the opportunity to postpone or move your booking, to transfer to someone else or use our other site. A refund will not be given.

*currently £2.00